GENERAL INFORMATION
FAQ, Tutorials and General Requirements
FREQUENTLY ASKED QUESTIONS (FAQ)
I am a first-timer participant. What should I do?
As a first timer, you have to make an Account under your personal name & email (as a Member), which cannot be represented by others. Your personal account and data are used to access the online course (webinar) and related to Certification procurement.
How to create an account?
If you never created an account before, you have to SIGN-UP first and make an account (as a member) under your name by submitting your full name, email address and create your own password. You will receive the email notification that you have made an account.
What if I forgot my password?
You may click “lost password?” and you will get email notification with a link to reset and create your (new) password again. Please create simple password you can remember at any times. You may contact our secretariat’s hotlines if necessary.
How to register the online course?
If you created an account before and want to re-access your Account, simply LOG-IN with your email and submit your own set password. Click E-Learning and choose your preferred online course. Click “Proceed to Check Out”; complete your Personal Data; then click “Proceed Transaction” to finalize your registration.
Can I make transaction for more than one course?
Yes. You can make transaction on many kind of online course(s) at the same time, include future courses in order to reserve your seats. Your transactions will be recorded on your account (“MY ACCOUNT”) dashboard for further view. The payment should be lump sum.
Can I make more than one transaction for the same course (for my friends)?
No. You cannot make more than one online-course transaction on behalf of your friend. “One participant-On-One Course” is applied due to personal access to the mentioned course and personal certification procurement. The email address is a nominated email of the mentioned participant that cannot be represented by others.
Where should I transfer the course payment?
Once you finalized your registration of course(s), you will get email notification to inform you the bank account and make your transfer further.
What if the payment made by my company partner/sponsor?
You can forward your invoice by email to your PIC yourself, or you may ask your PIC of company partner/sponsor to contact Secretariat’s whatsapp to get the forwarded invoice email. The invoice is usually needed to process their internal payment.
After I have paid the course(s), what should I do?
You may LOGIN to access your account and click “Payment Confirmation” and upload the payment proof (JPG; PNG; PDF) maximum 2 MB. If your file is too big, either way you can send your payment proof through Secretariat’s whatsapp.
How long does it take to complete my course(s) transaction?
It takes maximum 3 working days to allow the Secretariat making your webinar complete, thus you will get the email notification when your payment confirmed, or you may see the changed status on MY ACCOUNT.
When is the due date of the payment?
The last due of payment is 3 days before the mentioned online course started. Unpaid course(s) will cause your name to be deleted automatically by system that you cannot access the course when it’s started.
How to join the online-course when it start?
The waiting room will be opened 15 minutes before it’s scheduled.
- LOGIN with your email and password.
- Get to MY COURSE, and choose the mentioned course (Name) on your list.
- Go to “Course Content” and click Webinar (Name) on the mentioned Course Content
- You will be referred to the page where you can “Join the Online Course” and proceed couple of verification by Zoom© before you enter the waiting room.
Are these courses accredited?
This online course (webinar) provides SKP of CPD Accreditation by Indonesian Pediatric Society for Pediatricians (IDAI).
How do I get the accredited certificate?
After the webinar ended you must click “Next / Proceed” to start the Evaluation & Certification, or access the Evaluation & Certification on the mentioned Course Content. You may save your E-Certificate on your personal PC for further printing/filing, or you may see your history (record) on “MY COURSE” page.
What if my name was wrong on the e-certificate?
We strongly suggest that you write your name very careful in advanced when you complete your Personal Data; check the spelling and capital letter of your name appropriately on the form since it’s the default for your name printed on the E-Certificate.
Frequent check-up for the update on your Account Details on “MY ACCOUNT” and before certification is very important. Please contact Secretariat when necessary.
Note: Upon international standard, the title of your profession is not recommended to be written.
Where can I get the materials of the courses?
We will upload/share proprietary webinar’s material you just learned on Material section on “MY COURSE” dashboard at least one hour after the course (webinar) ended. Speaker/facilitator PPT will only be uploaded with mentioned speaker’s consent.
ONLINE LEARNING TUTORIAL
Registrasi E-Learning
Joining Online Course
Material & E-Certificate
ONLINE LEARNING GENERAL REQUIREMENTS
Minimum requirements & recommended configuration for online learning.
General requirements
- An internet connection – broadband wired or wireless (Stable 4G/LTE)
- Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
- A webcam or HD webcam – built-in or USB plug-in (optional)
- A stable internet connection with at least 2.0 mbps (5 mbps or more is recommended)
Supported operating systems (*)
- Windows 10* Home, Pro, or Enterprise. S Mode is not supported.
- Windows 8, 8.1, Windows 7
- Ubuntu 12.04 or higher
- MacOS X with macOS 10.9 or later
(*) Equipped with Dual Core 1.6Ghz or Higher (i3/i5/i7 or AMD equivalent) processor and 4Gb RAM or more
Supported browsers
- Windows: Firefox 78+, Chrome 80+, Edge 84+, IE 12+,
- Linux: Firefox 78+, Chrome 80+
- Mac: Safari 7+, Firefox 27+, Chrome 30+